Before you order
Refund & Cancellation Policy
Last updated: 7 September 2026
Personalised digital experiences
Photo96.com creates a personalised photo-to-video experience from your selected picture and video. Once your experience has been successfully delivered, we do not offer refunds simply because you change your mind, no longer want to use it, or choose to delete it. Please review your picture, video and optional message before paying.
Cancelling an order
You can leave checkout before completing payment without placing a paid order. If you need help with an order that has not yet been delivered, contact us. Any cancellation or withdrawal rights that apply under consumer law remain unaffected.
Delivery problems and billing errors
If you were charged twice, your paid experience was not delivered, or it does not work as described, contact us so we can investigate and help resolve the issue. This may include correcting a billing error, fixing delivery, or arranging a refund where required by applicable law or Dodo Payments’ applicable terms. Please do not pay again for the same order while we investigate.
Your rights and payment terms
This policy does not limit your statutory consumer rights, including remedies for defective or deficient services, or your payment provider’s dispute process. Dodo Payments is the merchant of record for your purchase. The Dodo Payments buyer terms presented at checkout also apply, including any applicable refund rights or decisions. Those terms and applicable law take precedence over any conflicting restriction in this policy.
Contact Photo96.com
Contact us with your checkout email, payment or order reference, and a brief description of the issue. Do not send card details, passwords or one-time codes. support@photo96.com